📜 Terms & Conditions

1. Acceptance of These Terms

Last updated: 13 October 2026

These Terms & Conditions ("Terms") form a binding agreement between you and Vela ("we", "us", "the Operator"). By registering an account, logging in, depositing, or playing any game on this site, you confirm that you have read, understood, and accepted these Terms, together with the terms of any promotion you claim and our Privacy Policy.

We may update these Terms from time to time, for example to reflect new features, games, or legal requirements. The current version is always available at /terms.html, and material changes will be announced on the site. Your continued use of Vela after a change takes effect constitutes acceptance of the updated Terms. If you do not agree with a change, you should stop using the site and contact support to close your account.

2. Eligibility

You may open and use a Vela account only if all of the following are true:

• You are at least 18 years of age. We take underage play seriously and will close any account found to belong to a minor, and void related activity.
• Online gaming is lawful for you in the place where you live and from which you access the site. It is your responsibility to confirm this before registering.
• You hold one account only. One person may register and operate one account. Opening or controlling additional accounts — including through family members, friends, or shared devices — is prohibited.
• The details you register with are accurate, complete, and belong to you, and you keep them up to date for as long as your account is open.
• You are acting on your own behalf, not for any third party, and you are not using funds that belong to someone else.

If any of these conditions is not met, we may refuse registration, suspend or close the account, and withhold winnings derived from ineligible play.

3. Your Account & Security

Your account is identified by your username and protected by your password. Providing an email address is optional and is used only as an account detail — it is not a login or recovery channel.

Keeping your account safe

• Keep your password confidential. Do not share it with anyone, including people claiming to represent Vela — our staff will never ask for your password.
• You are responsible for all activity carried out through your account while your credentials are used, so choose a strong password and change it if you suspect it has been exposed.
• If you believe your account has been accessed without your permission, contact support immediately through the channels listed on Help & Support so we can secure it.

Password resets

Password resets are support-assisted: contact our team through any official support channel and we will verify that you are the account holder before issuing a reset. There is no self-service email reset. Be cautious of any message or website offering to "recover" your Vela password — it does not come from us.

4. Identity Verification (KYC)

To protect players and meet our compliance obligations, we may ask you to verify your identity — for example before a withdrawal is released, when account activity appears unusual, or at any other time at our reasonable discretion.

• Verification may include confirming your name, age, and other registration details, and providing documents that confirm your identity.
• Withdrawals may be paused while verification is in progress. Completing verification promptly is the fastest way to release a pending withdrawal.
• If verification cannot be completed, or the information provided does not match your account details, we may restrict the account until the discrepancy is resolved.

Documents you provide are handled in accordance with our Privacy Policy.

5. Deposits & Withdrawals

All balances on Vela are held and shown in USDT, and every amount in your account is stated in USDT. The payment methods available to you, together with applicable minimum and maximum amounts and expected timing, are shown in the cashier at the time of your transaction.

Deposits

• Deposits must be made from payment sources that belong to you. Third-party payments are not accepted and may be returned.
• Deposits are reviewed and confirmed by our operations team before being credited, and a review can take some time.
• Deposited funds are intended for play. Depositing and withdrawing without genuine gameplay may be treated as misuse of the payment system.

Withdrawals

• Withdrawal requests are reviewed by our operations team before payment is released. Timing is shown in the cashier and may extend where verification or additional checks are required.
• Turnover (wagering) requirements may apply before a withdrawal can be made — for example under the terms of a bonus you have claimed. Any applicable requirement is shown in the cashier or in the relevant promotion terms.
• We may ask you to complete identity verification (Section 4) before releasing a withdrawal.
• Where we reasonably suspect fraud, money laundering, or a breach of these Terms, we may withhold a withdrawal while the matter is investigated.

6. Bonuses & Promotions

We offer promotions and a VIP programme from time to time — see Promotions and VIP. Each promotion has its own terms, shown on the promotion itself, and those per-promotion terms govern that offer, including any turnover (wagering) requirement, eligible games, time limits, and maximum amounts.

• Where a bonus carries a turnover requirement, the requirement must be completed before bonus-related funds become withdrawable.
• One deposit can claim one deposit bonus. A deposit that has been used to claim a deposit bonus cannot be used to claim another, even if that bonus is later cancelled or removed.
• Promotions are intended for recreational players. Claiming through multiple accounts, coordinated claiming between accounts, or wagering patterns designed solely to convert bonus funds with minimal risk constitute bonus abuse.
• Where we determine that a bonus has been abused or its terms breached, we may cancel the bonus and remove winnings derived from it.
• We may amend, suspend, or withdraw a promotion at any time. Claims already active are handled under the terms in force when they were claimed.

7. Fair Play & Prohibited Conduct

Vela is built on fair play for everyone. The following conduct is prohibited:

• Opening or controlling more than one account, or playing through someone else's account.
• Providing false identity or registration details, or impersonating another person.
• Fraud of any kind, including the use of stolen or unauthorised payment sources, and any activity connected with money laundering.
• Bonus abuse as described in Section 6.
• Exploiting errors or malfunctions. If a game, bonus, or the cashier behaves incorrectly — for example crediting an obviously wrong amount — you must stop and report it to support. Deliberately exploiting an error voids winnings derived from it, and amounts credited in error may be reversed.
• Using bots, scripts, automation, or any tool that plays on your behalf or gives an unfair advantage.
• Collusion with other players, and any attempt to interfere with the site's software or security.
• Abusive, threatening, or harassing behaviour toward our support staff or other players.

Breaches may result in warnings, removal of bonuses, withheld winnings connected to the breach, account suspension or closure, and — where the law requires — reporting to the relevant authorities. Legitimately deposited funds unconnected to a breach remain yours and will be returned following review.

8. Games & Results

The games on Vela (see Games) are supplied by third-party game studios and delivered through an aggregation platform. Each game — including its rules, features, and payouts — is operated by its provider, and game rules shown inside a game are the provider's rules for that game.

• The result produced by the game provider is the authoritative record of every round. In the event of any discrepancy between what is displayed on our site and the provider's recorded result, the provider's result prevails.
• A malfunction voids the affected round. Where a round is voided due to malfunction, we will work with the provider to resolve it, including reversing wins and returning stakes for the voided round as appropriate.
• We may add, remove, or temporarily disable games at any time, for example for provider maintenance.

If you believe a round settled incorrectly, contact support with the game name and approximate time of play, and we will investigate with the provider.

9. Responsible Gaming

Playing at Vela should always be entertainment, never a way to make money or recover losses. Set a budget you can afford, keep track of your time, and take breaks.

We provide tools to help you stay in control: deposit and loss limits, and cooling-off periods. You can manage these in your player profile under "Safer Gambling", or ask our support team to apply them for you at any time. For full details, please read our Responsible Gaming page.

10. Intellectual Property

The Vela name, logo, site design, and all content we publish on this site are owned by or licensed to the Operator. Game titles, artwork, and software belong to their respective game providers.

You are granted a limited, personal, non-transferable licence to use the site for your own entertainment in accordance with these Terms. You may not copy, scrape, republish, or commercially exploit any part of the site or its content, or use our branding without written permission.

11. Limitation of Liability

We work to keep Vela available and reliable, but the service is provided "as is" and we cannot guarantee it will be uninterrupted or error-free at all times.

• To the fullest extent permitted by applicable law, we are not liable for losses arising from site downtime, network or device failures, or other events outside our reasonable control.
• We are not liable for indirect or consequential losses, including loss of expected winnings from a voided round.
• Obvious errors — such as amounts credited or displayed incorrectly — do not create an entitlement: we may correct them, and you agree to return funds credited to you in error.
• Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

12. Termination, General Terms & Contact

Closing your account

You may close your account at any time by contacting support. We may suspend or close an account for breach of these Terms, for legal or regulatory reasons, or where required to protect players or the platform. On closure, your remaining verified balance will be returned to you subject to review and these Terms, excluding any amounts removed under Sections 6 or 7.

General

• These Terms, the terms of any promotion you claim, and our Privacy Policy together form the agreement between you and the Operator.
• If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
• If these Terms are made available in more than one language, the English version prevails in the event of any inconsistency.
• A failure by us to enforce any provision is not a waiver of our right to enforce it later.

Contact us

Questions about these Terms, your account, or any transaction? Contact our team through the channels listed on Help & Support. Please note we do not offer email support.