🔒 Privacy Policy

Privacy Policy

Last updated: 13 October 2026

This Privacy Policy explains how Vela ("we", "us", "the Operator") collects, uses, stores and shares your personal information when you use our website, create an account, make deposits or withdrawals in USDT, and play games supplied through our platform. We aim to collect only what we need to run a secure, fair and responsible service. By using Vela you agree to the practices described here and in our Terms & Conditions.

1. Information We Collect

Account details

When you register we collect your chosen username and a password. An email address is optional. Note that email is not used for password recovery — password resets are handled by our support team through the channels listed on Help & Support.

Identity verification (KYC) documents

We may require identity verification before processing a withdrawal or where our review team deems it necessary. This can include government-issued identification and other documents you provide to confirm your identity and that you meet the minimum age of 18.

Transaction and gameplay records

We keep records of your deposits, withdrawals, bonuses claimed (including turnover progress under each promotion's terms), wallet balance movements, and your game rounds — including bets, wins and game outcomes reported by the game provider, whose results are authoritative.

Device and technical data

We collect technical information such as your IP address, browser type and device characteristics. This data is used for security and fraud prevention — for example detecting suspicious logins, duplicate accounts and abusive behaviour.

2. How We Use Your Information

We use the information described above only for the purposes of running the service:

• Operating your account — signing you in, maintaining your wallet balance, and showing your game and transaction history.
• Processing payments — every deposit and withdrawal is reviewed by our operations team; amounts, methods and timing are shown in the cashier at the time of your request.
• Verifying identity — completing KYC checks where required, including before withdrawals.
• Preventing fraud and abuse — detecting multiple accounts, bonus abuse (each deposit can claim at most one deposit bonus), payment fraud and unauthorised access.
• Responsible gaming — applying the safer-gambling tools you choose. These are deposit limits, loss limits and cooling-off periods. See our Responsible Gaming page.
• Customer support — resolving your questions and requests through our support channels.
• Legal and audit obligations — keeping records we are required to keep and responding to lawful requests.

We do not use your personal information for purposes unrelated to operating Vela.

3. Storage & Security

We take reasonable technical and organisational measures to protect your information:

• Sensitive personal data is encrypted at rest in our systems.
• All traffic between your browser and our servers is protected with HTTPS encryption in transit.
• Access to player data in our back office is access-controlled and limited to authorised staff who need it for their role.
• Passwords are stored in protected (hashed) form and are never visible to staff.

No system is completely secure, so please also protect yourself: choose a strong, unique password and never share your login details. If you believe your account has been compromised, contact support immediately.

4. Who We Share Information With

We share personal information only with service providers that are necessary to operate the platform:

• Game aggregation platform — games are supplied by third-party game studios through an aggregation platform. To run games and settle bets, we exchange the data needed for wallet and settlement operations, such as your player identifier, bets, wins and round results.
• Live-chat support vendor — our live chat is provided by a support vendor that processes your chat conversations and the details you share in them so our team can help you.
• Payment providers — when processing your deposits and withdrawals, the information required to complete the transaction is shared with the relevant payment provider.

We may also disclose information where required by law or to protect our legal rights. We never sell your personal information to anyone.

5. Cookies & Local Storage

Vela keeps a small amount of data in your browser to make the site work:

• Login session token — kept in your browser's local storage so you stay signed in while you play. It is removed when you sign out.
• Sign-in device cookie — after you sign in, a cookie that only the sign-in page can read records that this browser has signed in to your account before, so that if someone keeps entering wrong passwords for your account, this browser can still sign you in. It holds no password and expires after 90 days.
• Preferences — settings such as your chosen language are stored locally so the site remembers them on your next visit.

We do not use this browser storage for third-party advertising tracking. You can clear it at any time through your browser settings; doing so will sign you out and reset your preferences.

6. How Long We Keep Your Data

We keep your personal information for as long as your account is active. After an account is closed, we retain records only as long as needed for legitimate purposes, including:

• meeting legal, regulatory and audit obligations;
• resolving disputes about transactions or game rounds;
• preventing fraud and keeping the responsible-gaming choices on your account in force.

Once information is no longer needed for these purposes, it is deleted or anonymised.

7. Your Rights & Choices

You are entitled to ask us about the personal information we hold on you:

• Access — request a copy of the information we hold about your account.
• Correction — ask us to correct information that is inaccurate or out of date.
• Deletion — request deletion of your account and personal data. We will honour deletion requests except where we must keep certain records for the legal, audit or fraud-prevention reasons described above.

To exercise any of these rights, contact our team via support. We may need to verify your identity before acting on a request, to make sure we do not disclose your data to someone else.

8. Responsible Gaming Data

If you use our player-protection tools — deposit and loss limits, or a cooling-off period, available in your player profile under "Safer Gambling" or via support — we record your choices and apply them to your account. We keep a record of these choices, and of every change to them, as part of our responsible-gaming records. Learn more on our Responsible Gaming page.

9. Age Requirement

Vela is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. Identity verification may be used to confirm age, and any account found to belong to a minor will be closed. If you believe a minor has provided us with personal information, please contact support so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time, for example when we add features or change service providers. The current version will always be available at this page, with the "Last updated" date shown at the top. For significant changes we will take reasonable steps to bring the update to your attention. Continuing to use Vela after a change takes effect means you accept the updated policy.

11. Questions & Contact

If you have any questions about this policy or how your data is handled, contact our team through the channels listed in the Support section of our Help page. Please note we do not offer email support.

Related pages: Terms & Conditions · Responsible Gaming · Help & FAQ