❓ Help & Support

💳 How to deposit

1. 1. Log in or register. Create a free account with a username and password — no long forms.
2. 2. Open your wallet → Deposit. Use the + Deposit button in the header (in the lobby).
3. 3. Choose an amount and confirm. Your deposit is submitted for approval; you'll see it as pending until staff approve it.
4. 4. Play once approved. Approved funds land in your cash wallet, and you play in your browser with no download.

Your balance is always shown in the header. Deposits are reviewed for your security before they are credited.

🎁 How to claim a promo

1. 1. Deposit first. Deposit-based promos become available after your deposit is approved.
2. 2. Go to the Promos page and open an offer to read its details and full terms.
3. 3. Click Claim. Promos are never auto-claimed — you choose when to claim, and you can skip it entirely.
4. 4. The bonus is added to your wallet balance (or to your promo wallet, if the offer says so) and starts its wagering (turnover) requirement.

🎯 Rollover / turnover rules

A promo is locked until you complete its turnover (wagering) requirement — the total amount you must bet before the promo unlocks.

• • Each promo's exact requirement (e.g. turnover ×N of deposit + bonus) is shown on the promo's details.
• • Your progress updates as you play; you can track it on the Promos page.
• • When turnover completes, the promo either auto-converts to cash or stays as promo credit — whichever the offer specifies.
• • Once you claim a promo, you cannot give it up, and withdrawals stay blocked until its turnover is complete.

🏦 Withdrawal rules

1. 1. Verify your identity once (KYC). Withdrawals are paid in USDT, to your own USDT address only.
2. 2. Complete any active promo's turnover. Withdrawal is blocked while a promo is still locked.
3. 3. Request a withdrawal from your wallet. It is reviewed, our team confirms your USDT address and network with you, and then it is paid.

Withdrawals are reviewed for fraud protection. A withdrawal is never paid into a bank account.

🆔 KYC & account verification

KYC (Know Your Customer) verifies your identity so withdrawals go to the right person.

• • Submit your verified name, phone, and bank account details in your profile.
• • Verification is a one-time step and unlocks withdrawals.
• • Your documents are encrypted and stored securely — never shown publicly.